Guest Services Director/Program Assistant

Guest Services Director/Program Assistant

Hiring Period 9/9/19 - 9/28/19

To apply please send resume and cover letter to the Twinlow Camp Director:
All resumes must be submitted by September 21st 2019 for consideration. Thank you!

RESPONSIBLE  TO: Twinlow Camp Director

POSITION OVERVIEW: This position is a full-time year-round position. The Guest Services Director will have a focus on our group business but is also a key member in all aspects of camp management. This position will be responsible for assisting with Guest Groups, Day Camp and Idaho Mission Project (IMP), marketing to constituents, and creating business, especially in the areas of group reservations. 



  1. A commitment to Christ Jesus as Lord and Savior, active participation in a local Congregation, familiarity and enthusiasm for Methodist theology
  2. Understanding of the philosophy and mission of camping ministry and Twinlow Camp. 
  3. Attempt to live in harmony with Christ’s command to love others as God loves us
  4. Enthusiasm for living as a part of an intentional Christian community


  1. 21 years of age
  2. Previous Guest Services, hospitality, customer service, or related experience  
  3. Bachelors degree or related experience desired
  4. Demonstrated experience in being self sufficient in a work setting. 
  5. Strong leadership skills and the ability to lead and train others in an effective small and large group experience
  6. Promotional skills to include public speaking, production of promotional materials (brochures, newsletters, thank-you letters, etc.), and computer skills. 
  7. Current CPR and First Aid certifications required.  Red Cross Lifeguard Certification strongly desired
  8. Valid State Drivers License (CDL preferred) with good driving record



  • Be the lead on returning phone calls, emails, and communication inquiries as promptly as possible, raise the level of communication to a higher level.
  • Recruit and Promote to past, current, and future groups that Twinlow is a place of retreat and that a place of retreat is important in our world today. 
  • Serve as host, contact, and leader for groups that are here. This involves sharing hosting duties with other year round staff. This will mean working most weekends with mid-week day(s) off. 
  • Work with and lead Food Service and other camp staff to provide excellent service to our guests. 
  • Be the lead on preparing our facilities for guests. Not entirely your responsibility but you are responsible for making sure it gets done. This includes garbage, housekeeping, minor maintenance, laundry, bathrooms, and general preparedness for the next group. 
  • Be the person with the calendar and knowledge of all people in all facilities at all times 
  • Recruit and build relationships with congregations to connect better with our constituency. 
  • Work from a list of projects, tasks, and duties as developed by camp director. 
  • Serve in a support role to maintenance operations of the camp facility 
  • Be the main contact person for all Idaho Mission Project groups before, during and after their week here. 
  • Coordinate work projects for IMP for each week of the summer program
  • Develop relationships with local congregations to partner with them for Community Day Camp
  • Book, communicate and coordinate Community Day Camp. 
  • Work with Program Director on Curriculum for Day Camp
  • Assist with recruiting, hiring, and training summer staff. 

REVIEW: The Guest Services Director will be reviewed semi-annually the first year of employment and annually thereafter by the Camp Director. This evaluation will be done both orally and in writing. 



Salary: $20,000

Health insurance coverage paid by employer or reimbursed to employee

Retirement Contributions after one year of employment

Continuing education

Workers Compensation paid by employer

On Site Housing Including Utilities

Meals for you and family when other guests are on site 




Early June - Late August

Wednesday June 10th, 2020  is the first day of staff training. Staff training is an extremely valuable time of community building, teaching, and learning and preference will be given to staff who can be here by June 10th and serve throughout the whole summer. Our summer season runs through August 14th with a possibility for an extra few weeks as needed. We will talk to you about your end of summer, school, and life needs, we will determine your departure date upon hiring.


Twinlow hires about 25 college age individuals to serve in various roles on site and throughout our region in our Community Day Camp program. We are looking for counselors, kitchen staff, lifeguards, maintenance, and various other support staff. In reality, we are seeking amazing servants  who can live in community together, love on the kids and families that come here, and share their faith in humbleness and confidence. We train our own lifeguards and teach most other skills needed. Just bring yourself, and your willingness to learn, to stretch your comfort zone, and your flexibility.

Summers at Twinlow are filled with a variety of experiences. We run camps for all ages and serve many different groups. Our property is located on the lower of the Twin Lakes just north of Coeur d’Alene, Idaho. On site there is a craft cabin, volleyball court, basketball court, large grass field, horseshoes, tether ball, challenge course, and hiking trails. The waterfront hosts many activities including water skiing, wake boarding, swimming, canoeing, kayaking, row boating, a water trampoline, water slide, party barge, and even sailing.

Summer staff will have the opportunity some weeks to travel all over the Northwest leading day camp programs in partnership with local congregations, and some weeks they will spend their weeks on site with youth and families of all ages.

Each week of camp, summer staff are assigned to different positions depending on what’s happening that week. For on-site programs, summer staff may be assigned to be a lifeguard, head counselor, kitchen, or program assistant. Most weeks, summer staff will stay in cabins with campers as additional counselors at night. Days start with a short chapel service called Morning Watch and end at night with an all-camp campfire. Everyday campers are led by staff through team building, games, worship, swimming, and Bible studies.

Here are some specific skills we are looking to hire for in our 2019 Summer Staff Team:

  • Nature Awareness, Outdoor Education
  • Worship Leading and musical instrument skills
  • Kayaking and Canoeing
  • Outdoor Living Skills
  • Water Skiing and Wake Boarding Instruction
  • Boat Driving
  • Team Building/ Challenge Course
  • Videography/ Photography / Media


  • A loving, growing relationship with Jesus Christ.
  • Willingness to work hard, play hard, be flexible, and serve in a variety of ways.
  • All applicants must be high school graduates, 18 years and older. Preference is given to applicants with a year of post-high school experience. Not a high school graduate? Check out our Counselor in Training Program
  • All summer staff must complete a voluntary disclosure statement, submit to Federal criminal background checks, provide personal references, and agree to abide by all Twinlow summer staff policies. Some positions require a valid driver’s license with clean driving record. We are able to certify you in CPR/Aid, Lifeguard, Food Handling Permit.
  • All applicants must submit a completed and signed summer staff application
  • All staff participate in Summer Staff Training


Salaries start at $220 per week  with higher salaries for those with returning or demonstrated experience. You can expect to earn at least $2,000 over the summer. 


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